Shipping policy

Sultan Vanilla Bean Shipping Policy

Thank you for choosing Sultan Vanilla Bean.  We take great care in sourcing and packing our premium vanilla beans so they arrive at your doorstep fresh, fragrant, and perfectly preserved.

Because vanilla beans are a perishable agricultural product, please review our shipping guidelines below.

1. Order Processing Time

  • All orders are processed within [1–2] business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification with tracking details once your order has shipped.
  • Note: During extreme weather conditions (heatwaves or freezes), we may slightly delay shipment to ensure the beans are not ruined during transit. If this happens, we will notify you immediately.

2. Domestic Shipping Rates & Estimates

We offer several shipping options to suit your needs:

  • Standard Shipping ([3–5] business days): Calculated at checkout.
  • Expedited Shipping ([1–2] business days): Calculated at checkout based on weight and destination.
  • We highly recommend choosing expedited shipping during high-summer or low-winter months to preserve the optimal moisture levels of the beans.

3. International Shipping (Optional)

  • We ship to most countries.
  • Shipping charges for your order will be calculated and displayed at checkout.
  • Customs and Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country, Sultan Vanilla Bean is not responsible for these charges if they are applied and are your responsibility as the customer.
  • Agricultural Restrictions: Please ensure your country allows the import of raw agricultural goods (vanilla beans). We are not responsible for packages seized by local customs.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.

5. Customer Delivery Responsibility & Freshness

Vanilla beans are vacuum-sealed but should not be left exposed to harsh elements.

  • It is the customer's responsibility to provide an accurate and safe shipping address.
  • Please ensure someone is available to collect the mail, or retrieve the package from your mailbox promptly upon delivery. Prolonged exposure to direct sunlight or extreme heat/cold inside a mailbox can dry out or spoil the beans.

6. Shipping to P.O. Boxes

We do not ship to P.O. Boxes because our product is perishable, we require a physical address to ensure safe delivery.

7. Damaged, Lost, or Stolen Packages

If your package arrives damaged, or if the tracking states it was delivered but you cannot find it:

  • Please inspect the vacuum seal of the vanilla beans immediately. If the packaging is pierced or damaged, contact us within 48 hours with your order number and photos of the damage.
  • If your package is lost by the carrier, please contact us so we can help file a claim and arrange a replacement.